We will have informed for the start of your tenancy whether we are managing the property and your tenancy or it is your landlord who you will deal with direct during the course of your tenancy. You will have been given the contact details for you landlord if we are not managing the property. If you are uncertain who manages your property - us or the landlord please refer to the information we have provided or get in touch with us.

Managed
Please set up a standing order to pay your rent in one payment on the due day of the month to: -

Sort Code: 20-05-06
Account Number: 60372609
Property Link Estates Ltd

Use the first line of the property address as a reference (maximum 18 characters)

Un-Managed
To your landlord direct using the bank details of your landlord we have provided you with. Do not pay you rent to us as we will not pass it onto your landlord. We will return it to you which will cause a delay in your landlord receiving payment..

Managed
Please contact Property Link Estates on 01225 447440 or email us on the correspondence email address you have for us. Alternatively, you can send us an email through the contact page of this site.

Un-Managed
You will need to contact your landlord direct

Managed
Our normal office hours are Monday to Friday 9.30am to 5.30pm. If you are phoning out of these hours you must listen to our full out of hours phone message as you will be given the option to leave your own message or in the case of an emergency you will be given our emergency number to call. You can of course send us an email and any message you leave we will endeavor to return the next working day.

Un-Managed
You must contact your landlord direct and would strongly advise that you obtain from your landlord any contact numbers and instructions to follow in the case of an emergency. Property Link Estates is not able to assist you in the case of an emergency and most likely we will not be able to provide you with the details of your landlord until the next working day.

An emergency is an urgent, sudden, and serious event or an unforeseen change in circumstances that necessitates immediate action to remedy harm or avert imminent danger to life, health, or property.

In relation to a rented property a burst water pipe is an emergency because it will damage the property if not immediately repaired. However, a broken boiler is not generally an emergency necessitating an immediate call-out because their is no threat to the property. In some circumstances though we would consider a broken boiler as an emergency if for example the whether was severely cold and the property was without a second source of heating as this may cause a threat to the safety of the tenant.

We would arrange repairs within a time period appropriate to the severity of the problem, keeping as far as is reasonably practicable to the following timescales:
• Immediate Emergency repairs: Such as a burst water pipe ASAP
• Other Emergency repairs: 24 hours (Affecting health or safety e.g. dangerous electrical fault, blocked WC, no hot water, etc.)
• Urgent repairs: 5 working days (Affecting material comfort e.g. no heating or fridge failure,
serious roof leak, etc.)
• Other non-urgent repairs: 20 working days.

Managed
If you are unable to access your property because you have lost your keys or locked them inside the property then during normal business hours please contact our office. It is likely we hold a set of keys for you to borrow and if necessary get a copy cut. You would be responsible for any costs involved in getting copies cut. You may also be required to leave with us something as security such as a driving licence while you have our key set.

Outside of business hours then you will need to arrange access with an approved locksmith such as Bath Lock and Key (bathlockandkey.co.uk). You will be responsible for the costs involved in gaining entry and any damage caused.

While Property Link Estates are under no obligation to assist you gaining entry to your property in the event you are locked out or have lost keys we will of course treat a lock that is broken through no fault of your own as repair that we are responsible to undertake.

However, you should keep all locks in good working order by ensuring they are periodically oiled to prevent the lock seizing. You should also consider leaving a spare set of keys with a trusted friend or neighbour.

Un-Managed
You must contact your landlord

Managed
Not without our consent, please report all maintenance to us. If you have damaged the property by accident for example broken a window or blocked a drain then you would be expected to arrange the repair at your cost but please inform us of the event first and we will advise.

If you do arrange a maintenance repair yourself that would normally be the landlord's responsibility but without reporting it to us first for our approval, then you may not be reimbursed for some or all of the cost you incur. We may consider the tradesperson you used to have not made a proper repair that needs re-doing or they have charged more than we would anticipate the job would cost. We would in all cases require an invoice as proof of payment.

Un-Managed
Speak with your landlord before undertaking any work on the property